Active MILITARY STAR cardholders will be automatically mailed a new MILITARY STAR card beginning in October 2024. Please allow a few weeks for delivery, we appreciate your patience as we work our way through this process. Cardmembers may continue to use their legacy card (legacy card refers to previous MILITARY STAR cards and account numbers) while awaiting their new MILITARY STAR card’s arrival.
Yes. Tap-to-pay is a form of contactless payment that allows your new MILITARY STAR card to make secure purchases on enabled point-of-sale devices. Legacy MILITARY STAR cards do not have tap-to-pay functionality.
Yes. Mobile wallet allows you add your new MILITARY STAR card to your mobile device. Use at on-installation locations with tap-to-pay enabled point-of-sale devices accepting MILITARY STAR mobile wallet for purchases. New MILITARY STAR cards must be activated to use in mobile wallet to complete purchases. Legacy MILITARY STAR cards are not compatible with mobile wallet functionality.
Active MILITARY STAR cardholders will be automatically mailed a new MILITARY STAR card beginning in October 2024. Please allow a few weeks for delivery, we appreciate your patience as we work our way through this process. Cardmembers may continue to use their legacy card while awaiting their new MILITARY STAR card’s arrival. If you have not received a new MILITARY STAR card by December 2024, please contact us.
No. MILITARY STAR is accepted at exchange online shopping sites and on-installation stores at the exchange.
New MILITARY STAR purchases are processed by the Discover network for on-installation and online purchases. Off-installation purchases are not available with the new MILITARY STAR card.
Yes. To activate your new MILITARY STAR card, call 1-888-983-STAR (7827) before using. Once you have activated your new card, destroy your legacy card(s), it is no longer valid.
Yes. Authorized users will be mailed new cards to the primary cardmember’s address on file. Authorized users will receive a new account number that mirrors the primary cardmember’s account number. By activating the new MILITARY STAR card, all legacy cards associated with the primary cardmember’s account will deactivate and only new MILITARY STAR cards may be used for purchases.
Existing balances from the legacy card will move over to your new MILITARY STAR account.
Yes. The rewards points earned from legacy MILITARY STAR card purchases will be retained. The rewards program is unchanged. Every retail MILITARY STAR purchase earns 2 points per $1 spent, at 2,000 points the cardmember will receive a $20 digital rewards card.
Yes. Active duty cardmembers that previously had a Military Clothing line of credit with their legacy card will continue to have a Military Clothing line of credit with the new MILITARY STAR card.
Yes. You may continue to use rewards cards earned from legacy card purchases.
Yes. After you’ve activated your new MILITARY STAR card, any legacy MILITARY STAR cards will no longer be active. This includes any legacy MILITARY STAR card numbers saved to exchange online shopping websites. Please update your payment information on these exchange shopping websites to your new MILITARY STAR card.
Your new MILITARY STAR card number will automatically update in the MILITARY STAR Mobile App after you activate your new MILITARY STAR card.
Yes. For your security, your log in information is not interchangeable with MyECP.com and shopmyexchange.com.
*Only primary account holders may add authorized users.
You must contact The Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR) to report your card lost or stolen. (Additional telephone numbers).
You must contact The Exchange Credit Program call center at 1‑877‑891‑7827 (STAR) to close your account. (Additional telephone numbers).
You must dispute all transactions in writing within 60-days from the date the transaction posts to your account.
Exchange Credit Program
P.O. Box 650410
Dallas, Texas 75265-0410
Requests must include the following:
The Exchange Credit Program offers deployment benefits to all eligible Active Duty and Mobilized or Activated Reservists or National Guard Military Members who have valid orders to deploy to qualifying contingency locations. While you are deployed, you may still make purchases, but you are not required to make monthly payments and your interest rate is temporarily reduced to six-percent (6%). After your deployment ends, your interest rate reverts to the rate in the current Exchange Credit Program Credit Agreement and you are required to make monthly payments as long as your account still has a balance.
In order to be eligible for deployment, your account must be in good standing (no more than one payment past due), and you must provide a copy of your deployment orders or a letter from your unit commander.
The deployment orders or letter must contain:
If your deployment is extended, you or your Unit Commander/representative should notify the Exchange Credit Program.
For questions about this policy, please contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR).
(Additional telephone numbers).
