Deployment Policy

The Exchange Credit Program offers deployment benefits1 to all eligible Active Duty and Mobilized or Activated Reservists or National Guard Military Members who have valid orders to deploy to qualifying contingency locations. While you are deployed, you may still make purchases, but you are not required to make monthly payments and your interest rate is temporarily reduced to six-percent (6%). After your deployment ends, your interest rate reverts to the rate in the current Exchange Credit Program Credit Agreement and you are required to make monthly payments as long as your account still has a balance.

In order to be eligible for deployment, your account must be in good standing (no more than one payment past due), and you must provide a copy of your deployment orders or a letter from your unit commander.

The deployment orders or letter must contain:

  • Your full name
  • Your Social Security Number
  • Your length of deployment or dates of deployment

If your deployment is extended, you or your Unit Commander/representative should notify the Exchange Credit Program.


You will need to submit your deployment orders or letter to:

Exchange Credit Program
ATTN: Deployments
P.O. Box 650410
Dallas, TX 75265-07410

Fax: 214-465-2997 DSN: 967.2997
ATTN: Deployments

Email: Deployment@aafes.com
Note: If sending by email, please attach an image of the orders or letter.


For questions about this policy, please contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR).
(Additional telephone numbers)


The Servicemember's Civil Relief Act (SCRA)

The Servicemember's Civil Relief Act (SCRA) is a federal law that provides certain protections to servicemembers. One of the provisions is a six-percent (6%) cap on interest on debts incurred before entry on active duty, including mobilization or activation from the Reserve or National Guard. This benefit does not apply to charges you make after you enter active duty or are mobilized or activated.

If you are an Exchange Credit Program cardholder, this provision may apply to you if you meet all of the following criteria:

  • You are a member of the Active Component, Reserve Component or National Guard
  • You enlist or receive a direct appointment to the active component
  • You are mobilized or activated to U.S. military service under Title 10 orders, or you receive Title 32 orders for federal emergencies and your activation was at the request of the President or Secretary of Defense
  • You have incurred charges on your Exchange Credit Program account prior to enlisting, being appointed, being mobilized or activated

If you meet all the criteria, the Exchange Credit Program will lower your interest rate while you are on active duty. The interest rate reduction will become effective as of the date active duty begins, and you must continue to make payments on your account. After your active service ends, your interest rate will revert to the rate in the current Exchange Credit Program Credit Agreement.

In order to obtain an interest rate reduction, you may mail or fax a copy of your orders to:

Exchange Credit Program
ATTN: Deployments
P.O. Box 650410
Dallas, TX 75265-07410

Fax: 214-465-2997 DSN: 967.2997

The orders must include the dates or number of days of active duty service, and must be provided no later than 180 days after your termination or release from military service.

For questions about this policy, please contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR).
(Additional telephone numbers)


1 This benefit is offered effective January 5, 2004. Each request will be considered based on the current benefit offered on the date your request is received. Once you are approved for this benefit, the terms will remain effective during your period of mobilization, activation or deployment unless such change is required by law, regulation, Executive Order, or other non-discretionary policies applicable to ECP (the Exchange Credit Program) or the military exchanges. At the end of your mobilization, activation or deployment, your Exchange Credit Program ECP Credit Agreement will govern your account. Your APR will return to the variable interest rate according to these terms as long as your account has a balance. These terms are subject to change.