Yes. For your security, your log in information is not interchangeable with MyECP.com and shopmyexchange.com.
*Only primary account holders may add authorized users.
You must contact The Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR) to report your card lost or stolen. (Additional telephone numbers).
You must contact The Exchange Credit Program call center at 1‑877‑891‑7827 (STAR) to close your account. (Additional telephone numbers).
No. The Exchange Credit Program will not close your account unless you request it.
You must dispute all transactions in writing within 60-days from the date the transaction posts to your account.
You may submit a dispute on a transaction by:
Exchange Credit Program
P.O. Box 650410
Dallas, Texas 75265-0410
Requests must include the following:
The Exchange Credit Program offers deployment benefits to all eligible Active Duty and Mobilized or Activated Reservists or National Guard Military Members who have valid orders to deploy to qualifying contingency locations. While you are deployed, you may still make purchases, but you are not required to make monthly payments and your interest rate is temporarily reduced to six-percent (6%). After your deployment ends, your interest rate reverts to the rate in the current Exchange Credit Program Credit Agreement and you are required to make monthly payments as long as your account still has a balance.
In order to be eligible for deployment, your account must be in good standing (no more than one payment past due), and you must provide a copy of your deployment orders or a letter from your unit commander.
The deployment orders or letter must contain:
If your deployment is extended, you or your Unit Commander/representative should notify the Exchange Credit Program.
You will need to submit your deployment orders or letter to:
For questions about this policy, please contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR).
(Additional telephone numbers).