General Help

Do I need a different user id and password for MyECP.com and shopmyexchange.com?

Yes. For your security, your log in information is not interchangeable with MyECP.com and shopmyexchange.com.

Where can I update my mailing address?

  1. Log onto your account (first time users must register)
  2. Under “Manage Account” select “Update Contact Info”
  3. Edit your information and select “Update Info”

How do I add an authorized user?

  1. Log onto your account (first time users must register)
  2. Under “Manage Account” select “Manage Authorized Users”
  3. Add your authorized user’s information and submit*

*Only primary account holders may add authorized users.

How do I report my credit card lost or stolen?

You must contact The Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR) to report your card lost or stolen. (Additional telephone numbers).

How do I close my account?

You must contact The Exchange Credit Program call center at 1‑877‑891‑7827 (STAR) to close your account. (Additional telephone numbers).

How do I dispute a charge on my account?

You must dispute all transactions in writing within 60-days from the date the transaction posts to your account.

You may submit a dispute on a transaction by:
  1. Sending an email to our Risk Department at ecpfraud@aafes.com
  2. Sending a fax to Attention: Risk Department at 214-465-2017
  3. Mailing your request to:

Exchange Credit Program
P.O. Box 650410
Dallas, Texas 75265-0410

Requests must include the following:

  • Your full name as it appears on your card
  • The last 4 digits of your account number or last 5 digits of your SSN
  • The transaction amount
  • The transaction location
  • Brief description of why you are disputing the transaction
You may refer to your terms and conditions for a detailed explanation of your rights and our responsibilities when investigating disputes.

What if I become deployed?

The Exchange Credit Program offers deployment benefits to all eligible Active Duty and Mobilized or Activated Reservists or National Guard Military Members who have valid orders to deploy to qualifying contingency locations. While you are deployed, you may still make purchases, but you are not required to make monthly payments and your interest rate is temporarily reduced to six-percent (6%). After your deployment ends, your interest rate reverts to the rate in the current Exchange Credit Program Credit Agreement and you are required to make monthly payments as long as your account still has a balance.

In order to be eligible for deployment, your account must be in good standing (no more than one payment past due), and you must provide a copy of your deployment orders or a letter from your unit commander.

The deployment orders or letter must contain:

  • Your full name
  • Your Social Security Number
  • Your length of deployment or dates of deployment

If your deployment is extended, you or your Unit Commander/representative should notify the Exchange Credit Program.

You will need to submit your deployment orders or letter to:
Exchange Credit Program
ATTN: Deployments
P.O. Box 650410
Dallas, TX 75265-0410

Fax: 214-465-2997 DSN: 967.2997
ATTN: Deployments

Email: Deployment@aafes.com
Note: If sending by email, please attach an image of the orders or letter.

For questions about this policy, please contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR).
(Additional telephone numbers).