FAQs
Rewards Program

What is the MILITARY STAR Rewards Program?

The MILITARY STAR Rewards Program is our way of thanking the military community for shopping at the exchanges. Cardholders earn rewards on nearly every MILITARY STAR purchase at participating facilities and automatically receive a $20 rewards card after 2,000 points.


How do I have to enroll in this program?

All MILITARY STAR cardholders are automatically enrolled in to the MILITARY STAR Rewards Program. There are no additional requirements to earn rewards.


What do I need to do if I have a MILITARY STAR card?

Nothing. All MILITARY STAR cardholders began earning rewards as of October 1, 2015.


How do I earn rewards?

You earn rewards every time you use your MILITARY STAR card at participating facilities. (Rewards exclude the Military Clothing Line of Credit.)


How are my rewards calculated?

You will earn (2) points for every ($1) spent on your MILITARY STAR card purchases, excluding any returns, at participating facilities. Rewards do not apply to purchases on the military clothing line of credit.


Where do I earn rewards?

You’ll earn rewards at any exchange facility, online at shopmyexchange.com, myNavyExchange.com and ShopCGX.com; and at participating facilities where MILITARY STAR is accepted, such as commissaries.


What happens to my rewards if I return an item?

The rewards you earned for that purchase will be deducted from your account. If you have already received your rewards card, your rewards balance may become negative. As you continue to make additional purchases, your rewards balance will increase until you earn another rewards card.


How can I access my rewards balance?

You can view your rewards balance on MyECP.com or your monthly MILITARY STAR statement.


I made a purchase last week. Where are my points?

You can see your available rewards balance after your statement closes each month.


When will I receive my MILITARY STAR rewards card?

Your MILITARY STAR rewards card will be AUTOMATICALLY mailed to you once you have earned 2,000 points. You can expect to receive your rewards card in 4-6 weeks.


Where can I redeem my MILITARY STAR Rewards Cards?

Redeem your MILITARY STAR Rewards Cards anywhere an exchange gift card is accepted. This includes exchange facilities, shopmyexchange.com and myNavyExchange.com, exchange mall vendors and more.


What address will you mail my MILITARY STAR rewards card to?

Your MILITARY STAR rewards card will be mailed to the address on file. To validate and/or update your address:

  1. Log on to your account (first time users must register)
  2. Under “Manage Account” select “Update Contact Info”
  3. Edit your information and select “update info”

What if my MILITARY STAR rewards card is lost in the mail?

Your MILITARY STAR rewards card may take up to 4-6 weeks for processing and delivery. If you have not received your gift card after 4-6 weeks, contact the Exchange Credit Program Call Center at 1‑877‑891‑7827 (STAR) (Additional telephone numbers) for assistance.