What is the MILITARY STAR Rewards Program?

The MILITARY STAR Rewards Program is our way of thanking the military community for shopping at the exchanges. Cardholders earn rewards on nearly every MILITARY STAR purchase at participating facilities and automatically receive a $20 Digital Rewards card after 2,000 points. Digital Rewards are valid for 3 months.

Can Digital Rewards be delivered to an email address ending in .MIL?

No. Your MILITARY STAR Digital Rewards card will be sent to the email address on file. To ensure rewards delivery, please use an email that does not end in .MIL. To validate and/or update your email address:

• Log on to your account (first time users must register)
• Under “Manage Account” select “Update Contact Info”
• Edit your email information and select “Update Info”

What if I don’t have an email address on my account?

Your MILITARY STAR Digital Rewards card will not be sent if there is no email address associated with the account. Your accumulated points will remain on your account until a valid email address is added. To ensure rewards delivery, please use an email that does not end in .MIL. To add or update your email address, visit MyECP.com or call 1-877-891-7827 for assistance.

What do I need to do if I have a MILITARY STAR card?

All MILITARY STAR cardholders began earning rewards as of October 1, 2015. To receive your Digital Rewards card, you must have a valid email address associated with your MILITARY STAR account that does not end in .MIL.

How do I enroll in this Rewards Program?

All MILITARY STAR cardholders are automatically enrolled in the MILITARY STAR Rewards Program.

How do I earn rewards?

You earn rewards every time you use your MILITARY STAR card at participating facilities. (Rewards exclude the military clothing line of credit.)

How are my rewards calculated?

You will earn (2) points for every ($1) spent on your MILITARY STAR card purchases, excluding any returns, at participating facilities. Rewards do not apply to purchases on the military clothing line of credit.

Where do I earn rewards?

You’ll earn rewards at any exchange facility, online at shopmyexchange.com, myNavyExchange.com and ShopCGX.com; and at participating facilities where MILITARY STAR is accepted, such as commissaries.

What happens to my rewards if I return an item?

The rewards you earned for that purchase will be deducted from your account. If you have already received your rewards card, your rewards balance may become negative. As you continue to make additional purchases, your rewards balance will increase until you earn another Digital Rewards card.

How can I access my rewards balance?

You can view your rewards balance on MyECP.com, the MILITARY STAR Mobile App or your monthly MILITARY STAR statement.

I made a purchase last week. Where are my points?

You can see your available rewards balance after your statement closes each month.

When will I receive my MILITARY STAR Digital Rewards card?

Your MILITARY STAR Digital Rewards card will be AUTOMATICALLY sent to your email address on file once you have earned 2,000 points. You can expect to receive your Digital Rewards card within 48 hours after your statement date. To ensure rewards delivery, go to MyECP.com and provide a valid email address that does not end in .MIL. If it does, please change your email address in your MyECP.com account.

How long is my MILITARY STAR Digital Rewards card eligible?

Your MILITARY STAR Digital Rewards card is only eligible for 3 months.

How do I redeem my MILITARY STAR Digital Rewards cards?

Your MILITARY STAR Digital Rewards cards are valid for 3 months and can be redeemed anywhere an exchange gift card is accepted. This includes exchange facilities, shopmyexchange.com and myNavyExchange.com, exchange mall vendors and more.

• To redeem rewards in store
  • Print or show the rewards email to cashier via mobile phone, the cashier will scan bar code and the rewards will be applied to your purchase.
• To redeem online
  • At checkout, when entering payment information, enter card number (no spaces) and pin in the gift card tab, and the rewards will be applied to your purchase.
    

What if I earned more than one Digital Rewards card at once?

You receive a $20 Digital Rewards card per 2,000 points. If you qualify for multiple rewards after your statement date, one Digital Rewards card will be sent for the full amount. For example, if at the end of your statement date you have a balance of 6,000 points, you will receive a $60 Digital Rewards card.

What if I didn’t receive my Digital Rewards card?

Contact us for assistance.

Why did I not receive a physical rewards card?

The MILITARY STAR Rewards Program changed from mailing rewards cards to delivering digital cards.