FAQs
Text Alerts

What are text alerts?

Text alerts provide account information by SMS/text message to your mobile device based on the alerts you select. Alerts can also be sent to your profile email address. The following alerts are available from MyECP.com for your MILITARY STAR account:

  • Two-Factor Authentication – An added layer of security to help protect your information and account. The process is designed to ensure that you are the only person who can access your account and update your personal information, even if someone else knows your password. Once you are enrolled in two-factor authentication, you will need to enter an authentication code when you sign in to MyECP or update your information. The authentication code will be sent directly to your email or mobile phone.
  • Payment Received – Sends an alert when a payment is posted to your MILITARY STAR account.
  • Payment Reminder – Sends an alert when your payment is due based on the number of days you choose.
  • Statement Ready – Sends an alert when a new MILITARY STAR statement is available.
  • Past Due Reminder – Sends an alert when your payment is past due.
  • Transaction Exceeds – Sends an alert when a purchase exceeds the amount you chose on MyECP.
  • Current Balance Reaches – Sends an alert when the account balance reaches the amount you chose on MyECP.
  • Available Balance is Less Than – Sends an alert when the available spending balance is less than the amount you chose on MyECP.
  • Card Not Present – Sends an alert when a purchase is made online or without swiping your MILITARY STAR card at a store.

How do I enroll for text alerts?

Go to My Profile and click the “Update Phone Numbers” link. Update your mobile number if necessary and click the checkbox for enrollment. Select the timeframe for receiving text alerts.

You will receive a confirmation text on your mobile device; respond “Yes”. Enrollment is complete and you can select the alerts you would like to receive by clicking “Manage Alerts” on your My Profile page.

Can I stop text alerts?

You can stop text alerts at any time by clicking the “Update Phone Numbers” link under My Profile and unchecking the enrollment option. You will receive a text confirming un-enrollment for text alerts. You can also un-enroll for text alerts by replying “STOP” to an alert received on your mobile device.

What if I need to update the alerts I’m receiving?

Go to My Profile and click the “Manage Alerts” option. Use the checkboxes to select the alerts you would like to receive by email or text.

Do I have to pay more for text alerts?

The Exchange does not charge for using this feature. If you are receiving SMS text messages, your wireless service provider's data and message rates may apply.

What if I get a new phone?

If your mobile phone number remains the same, there will be no change to receiving text messages. If your phone number changes, update your contact information on the My Profile page with your new number. You can use your email address for authentication if required. Once you have updated your phone number, you will be un-enrolled from text alerts. You can enroll to receive text messages on your new number by going to My Profile on MyECP.com and selecting enrollment. Unless updated, your alert settings will remain the same from your prior enrollment.

Can I receive a text if my mobile phone does not have data reception?

Please review information from your wireless service provider to determine your phone’s functionality. If data reception is not available, texts may not be received.

I did not receive an expected alert; what should I do?

Review your mobile phone information on MyECP.com to confirm the information is correct. If the information is correct, go to My Profile on MyECP.com and review the alerts selected under “Manage Alerts”. Select the alerts you would like to receive.

Two-Factor Authentication

What is two-factor authentication (2FA)?

Two-factor authentication is an added layer of security to help protect your information and account. The process is designed to ensure that you are the only person who can access your account and update your personal information, even if someone else knows your password. Once you are enrolled in two-factor authentication, you will need to enter an authentication code when you sign in to MyECP or update your information. The authentication code will be sent directly to your email or mobile phone.

Why do I have to authenticate my account when accessing online or updating information?

Authentication protects your account from potential fraudulent activity or an account takeover.

Can I turn two-factor authentication off?

Yes. However, two-factor authentication is highly recommended to ensure the highest level of security available to protect your account information. If you wish to un-enroll from two-factor authentication, you can do so on your Manage Alerts page.

Do I have to authenticate my account every time I log in?

No, you will only need to authenticate once if you select “Remember My Device” on the log-in page, unless you log in from a new browser or device.

Does receiving an authentication code mean someone tried to access my account?

If you receive an authentication code by text or email without requesting one, please call our Contact Center at 1-877-891-7827 for assistance.

I did not receive the verification code; what should I do?

Review your email or mobile phone information on MyECP.com to confirm the information is correct. If the information is correct, you can request another code be sent to your email or phone. If the code is sent by email, review junk mail folders and confirm DoNotReply@aafes.com is on your safe sender list.

My code does not work; what should I do?

Authentication codes are for one-time use only and expire once used or exceed the time limit. If the code has not expired, input the code exactly as it appears, without any spaces. A new code can be requested online.

Does my authentication code expire?

Authentication codes are for one-time use only and expire when you log out.

How do I enable or disable two-factor authentication?

Click the “My Profile” option on MyECP.com and select "Manage Alerts" from the sidebar menu. Your email is the default selection for two-factor authentication. If you prefer to receive authentication codes by text, you can select your mobile number as the delivery method. If your mobile number is not available as a delivery method, go to the “Update Phone Numbers” page on your profile to add your mobile number.

To disable two-factor authentication, go to Manage Alerts under My Profile, select "Two-Factor Authentication," and uncheck the enrollment option, then save your changes.

What if I lose my phone and have enabled two-factor authentication?

Your email address on file can be used for two-factor authentication until your phone is replaced.

Do I have to authenticate my account every time I update information?

Yes. This allows us to verify that you are the one updating the information and protects you from an account takeover.

I do not have access to the contact information displayed when prompted to authenticate my account. What should I do?

Call the Exchange Credit Program Contact Center at 1-877-891-7827 for assistance.

What if I am trying to change my email address or phone number?

If you have access to the email address or phone number on file, request the authentication code be sent and complete the update. If you do not have access to either, contact the Exchange Credit Program Contact Center at 1-877-891-7827 for assistance.

I do not have access to my old email address and cannot receive the authentication code being sent. What should I do?

If possible, request the authentication code be sent to your mobile phone on file. If neither option is available, contact the Exchange Credit Program Contact Center at 1-877-891-7827 for assistance.

Do I have to pay more for two-factor authentication?

The Exchange does not charge for using this feature. If you are receiving SMS text messages, your wireless service provider's data and message rates may apply.

What if I get a new phone?

If your mobile phone number remains the same, there will be no change to receiving authentication codes. If your phone number changes, update your contact information on the My Profile page with your new number. You can use your email address for the required authentication. Once you have updated your phone number, you can select your mobile phone as your preferred delivery method for authentication codes.

What if I do not have my phone with me, but it's not lost or stolen?

You can use your email address on file to receive your authentication code.

What if my phone is lost or stolen?

Access MyECP.com and disable two-factor authentication for your phone number. Once the phone is replaced:

  • If your mobile phone number remains the same, you can enable two-factor authentication again.
  • If your phone number changes, go to My Profile on MyECP.com and update the information. Then re-enroll in two-factor authentication for your new phone number.

Can I receive a code if my mobile phone does not have data reception?

Please review information from your wireless service provider to determine your phone’s functionality. If data reception is not available, authentication code texts may not be received.

Is two-factor authentication required for all users on MyECP?

No. However, two-factor authentication is highly recommended to ensure the highest level of security available to protect your account information.

Can I use an alternate two-factor authentication method like Google Authenticator?

No, the option to use external authentication is not available at this time.

Is two-factor authentication hard to use?

No, the process simply involves receiving an authentication code via text or email and submitting that code on MyECP.com.

How does two-factor authentication protect me?

Two-factor authentication is an added layer of security for your MyECP account designed to ensure you are the only person who can access your information, even if someone else knows your password.

Will I still use my security question answers if I am enrolled in two-factor authentication?

No. Accounts enrolled for two-factor authentication will receive an authentication code by text or email when logging on to a new device or resetting a password. If an account is not enrolled in two-factor authentication, the security questions will continue to be used.

No Promotion
No Promotion